Frequently Asked Questions
Everything you need to know about shopping with Adult Stuff Warehouse.
How will my order be packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of our store name or the contents on the exterior label.
What will show up on my credit card statement?
To ensure discretion, charges will appear under a neutral billing name, such ASW Retailers, rather than our full store name.
What is your return policy on personal items?
Due to health and hygiene regulations, we cannot accept returns on opened or used products. If an item is defective, please contact our support team within 14 days for a replacement.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout.
Are your products body-safe?
Yes, we curate our inventory to include high-quality materials such as medical-grade silicone, borosilicate glass, and stainless steel to ensure a safe user experience.
Do you offer international shipping?
We currently ship to select countries. Please enter your address at checkout to see if delivery is available in your region and to view applicable customs fees.